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Iviwe M
1 reviews | Active since Jan 2021
05 Sept 2024, 20:41
*********** and *************
It is, shocking that a giant like Alexander is incapable of getting a web site to work. All they can muster is an "Im incapable". No wonder our funds grow so slow with them.
Makes u wonder if our funds are even there
Everytime my withdrawal amount decreases and that time I keep on been unable to select the country when it eventually proceeds to the next level.
Tried to call for assistance with no success now I am wondering if the company is not another **** like the UIF we pay in the private sector because WOW
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Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
06 Sept 2024, 10:35Dear Iviwe
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Sept 2024, 10:35
Official
Dear Iviwe
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
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Iviwe M's updateReviewer Update
06 Sept 2024, 17:50Today is the 6th September and it is still the same thing why did you even implement this or this is a **** to ***** our hard earned money
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Iviwe M's update06 Sept 2024, 17:50
Reviewer Update
Today is the 6th September and it is still the same thing why did you even implement this or this is a **** to ***** our hard earned money
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Iviwe M's updateReviewer Update
06 Sept 2024, 17:51Because we can't access to even see our money to ease our panick
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Iviwe M's update06 Sept 2024, 17:51
Reviewer Update
Because we can't access to even see our money to ease our panick
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Iviwe M's updateReviewer Update
06 Sept 2024, 17:53Next thing we will see on the news that the company filled for bankruptcy like that other bank
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Iviwe M's update06 Sept 2024, 17:53
Reviewer Update
Next thing we will see on the news that the company filled for bankruptcy like that other bank
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Iviwe M's updateReviewer Update
06 Sept 2024, 21:18On the 03 I could withdraw R14700 and now it is less with R500 3 days later
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Iviwe M's update06 Sept 2024, 21:18
Reviewer Update
On the 03 I could withdraw R14700 and now it is less with R500 3 days later