All landline numbers going to voicemail

I have a huge issue with my pension fund transfer, i have tried to transfer my pension from Liberty to AF since Sep 2019 to date and still its issue after issue. What is even more frustrating is to get an email from these so called consultants that say Should there be any queries, please do not hesitate to contact me directly." BUT GUESS WHAT THE NUMBER DOES NOT WORK!!!!! there also seems to be a need for training for all staff as they do not know what a tax directive is and what gives rise to a tax directive, that a transfer has no tax implications. how many times must i keep reversing the same transaction because of incompetence!!!!