Alexforbes withdrawal claim

Im extremely disappointed in Alexforbes services and the way they do things,my application has been stuck on payment for more than a week When i try to enquire about my claim i was informed that im missing documents such as my id copy and bank confirmation which i had emailed them previously and emailed it again when asked to multiple Alexforbes email addresses but nothing seems to be happening I called everyday whole week and nobody can assist me.i dont understand because i claimed from the two pot system last year September and i was piad within 20days to the same bank account as the one im currently still using What would my next step be? #Alexforbes please peoples lives depend on theses claims.