Alexforbes needs to be accountable

I found out about my deceased father's pension/provident preservation fund under Alexforbes in 2021. I contacted them and was told to go and get his service record because Alex Forbes needs his industry number, that was ok so I made the long trip to get it. I came back and communicated with Alex Forbes they started to deny my late father as one of their members. This went on for a good year and a half until I got angry and posted a bad review on their Facebook page. On the same day they miraculously found my father to be a member and I got a phone call from Alex Forbes from a very rude and angry girl who then sent me the application forms and proceeded to ignore any future emails from me. I needed help in understanding or at least just someone to explain how the whole process works. To cut the long story short I have had to fight for things to move. However the problem is now this, Alex Forbes needs my late father's tax number to make the payout. My father passed away in 1993 and held a transkie passport at the time of his death as he was from transkie, come 1994 things integrated and people got South African ID numbers, this was not the case for my father as he had passed away, he died in a mine explosion and had his ID with him. So Alex Forbes needs SARS to generate a tax number for my late father, SARS can't do this without a South African ID number and home affairs does not generate ID numbers for dead people. However, there is an industry number of that time. I went to sars explained the situation and they said it's a special case so a tax directive has to be app**** by the administrator/trustees in this case Alexforbes. I emailed the response back to Alex Forbes and got no response for over a week then I sent another email, in response alexforbes said they will not be contacting SARS and if I don't provide the tax number then they will put the claim on hold. They called me last Monday after another bad review on Facebook A girl called Chastry said they have told the principal officer and they would get back to me by Friday this did not happen. She also said that I am not the only one with this type of case there are a lot of people who have members who passed away between 1993/4, this means there a lot of people families suffering and these funds can really change their lives. By now I really think there should be a solution if they are encountering the same problem over and over with the ex miners funds. We are people and Alexforbes does not see us a such they are all about themselves and profits. SARS has a solution I am giving Alex Forbes 48hours to resolve this because I am not going into a forth year with you people, or i am going on 702. Alexforbes let's be accountable and ethical.