AJ
Aneesa J

1 reviews | Active since Jul 2024

29 Sept 2024, 09:16

Alexforbes is the worse of them all don't even bother with them!!!!

They are playing with people here my application is close to one month old and still at tax application now for 3days. I made a follow up call and told the agent all documents was sent she confirmed that she did receive it and will let an agent from that department re submit my tax application. Sars already advise that they only take 48hours to do the tax application and that the problem is with my administrator. This company is dealing with *********** people with no client centric skills and no work etiquette. They all need training on how to make a client happy and how to complete their tasks.This money is not money I'm borrowing this money belongs to me and why do I wait that long for an emergency fund that right there is mind blowing. 1month of submission and I'm still here waiting.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply30 Sept 2024, 12:33
Official
Dear  Aneesa
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalation