Alexforbes ducking and diving

I am at my wits end with the lies, lack of communication and no follow-through from Alexander Forbes. In October I was informed that my late mother's pension fund process was complete, I waited. I enquired again in January and was told that payment would be made later that month which did not happen. I then visited the sandton offices and was told it would be settled in a week. Clearly that isn't going to happen. I am fed up.