NB
Nicodene B
1 reviews | Active since Aug 2018
17 Oct 2024, 20:45
alexforbes 2-pot claim
Alexforbes have been giving me the runaround for a long time concerning a 2-pot payment, When you phone their 0800 number and make a selection the automated system just refers you to the AF-connect webapp, you cannot explain your issue to someone. On the app there is no way of raising an issue with your claim. I have tried the e-mail route only to have them explain to you something you already know. I am really fed up, I dont think they even deserve the one star.
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Alexander Forbes Financial Services's replyOfficial
21 Oct 2024, 13:50Dear Nicodene ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply21 Oct 2024, 13:50
Official
Dear Nicodene ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations