Alexandreforbes shows no interest with my pension fund descrepancy

To this day my complaint is on stand still, I don't know what it takes to get my pension fund descripancy sorted, to this day they still finalising contribution from 2008 to the date I left the employer, I've submitted all the required documents from my side and I confirmed that the record from 2008 to the date i left the employer has been received, and further progress update will be given on the the 27 September 2024 to this day i haven't heard from them, I've emailed lebohang Kgasi and she never rep****. It's now the 4th month waiting on my pension fund withdrawal. I see I've been ignored, am not happy how alexforbes handles my case they show interest to me.