PM
Precious M
1 reviews | Active since Dec 2013
30 Sept 2024, 11:48
Alexandra Forbes the worst administrator
Alexaandra forbes did prepare adequately for the pot. They mislead people by providing us with contact numbers and channels that are not working. I submitted my claim on the 6th of September and till today i have not received any response, i even checked with SARA and no directive has been sent. It means Aleaxandra takes 3 months to process these 2 pot claims, what a waste. I cannot contat them anywhere, even if i spend 2 hours waiting to talk to an agent the call ends up disconnected. What a horrible experience. I wish Allan gray was the administrator, top tier experience with Allan gray honestly. bad, horrible experience i have ever has, Alexandra forbes treating people badly.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
30 Sept 2024, 14:06Dear Precious
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply30 Sept 2024, 14:06
Official
Dear Precious
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
PM
Precious M's updateReviewer Update
30 Sept 2024, 15:16Automated response really. Please tell me when my claim will be processed . You guys said 20 days but you are silent and you give us numbers knowing very well we will not get assisted. Why do you publish WhatsApp number when you know you have shut down the platform, why give contact numbers when you know you have advised agents to hang up and not assist us. The 2 pot call centre number is also a botch number case when we call it sends to AF connect to track status and the status on AF is also not reflecting anything. What type of service is this one
PM
Precious M's update30 Sept 2024, 15:16
Reviewer Update
Automated response really. Please tell me when my claim will be processed . You guys said 20 days but you are silent and you give us numbers knowing very well we will not get assisted. Why do you publish WhatsApp number when you know you have shut down the platform, why give contact numbers when you know you have advised agents to hang up and not assist us. The 2 pot call centre number is also a botch number case when we call it sends to AF connect to track status and the status on AF is also not reflecting anything. What type of service is this one