Alexandra Forbes Poor Service and lacks communicatoon

Good Day. Poorest Service Ever. I have a claim under Alexandra Forbes that was suppose to be paid out on the or before the 16th of April. My late wife was working for Omnisa and had a life cover with Alexandra Forbes as it is working with the company. My wife passed on the 5th of March 2019.. I submitted documents for the death claim towards end of September.

The was no communication from Alexandra Forbes to me.. I am the one responsible to send emails and call to check up on the claim. Several times I was told they working on it. Only now on the 16th of March after I sent another email I was then sent documents to sign and send back to Alexandra Forbes. The documents stated the percentage and benefiriess of the claim and it was also stated the pay out will only be processed upon recieval of the document or alternative a 30 days period will be app**** once I dont sign the documents and send them back.

Then towards end of March I sent another email asking if the lockdown wont affect anything as I am unemployed and the my children are dependent on me for food and to keep them healthy during this lockdown. I was told that they working from home and everything will be processed from the 2cnd of April.

Then after the 2cnd of April the was silence again from A.F(Alexandra Forbes). I had to send an email requesting a specific date of the payout as it's now towards the 30days waiting period yet I did sign the documents so that I dont have to wait for the 30days period. Only on the 14th of April am being told they having network issues and they can not give me a specific date regarding the payout. Am only made aware of such because I askes.. all along when am quiet they also quiet. And when I send emails requesting information am only given excuses.

ALEXANDRA FORBES HAS THE POOREST SERVICE AND BY THE LOOK OF THINGS I WONT GET MY PAYOUT BEFORE 30DAYS AND I WONT EVEN GET IT ON THIS 30 DAYS WAITIN PERIOD.