Alexandra Forbes Pension

I waited for 6 weeks for my claim to be processed,when I called in to their contact centre my calls were being dropped.Finally I got hold of someone,only to be told that they did not receive my claim 6 weeks later yet I had a received an automated response on the 4th of June when I sent my documents.Now I'm being told that I need to wait another 4 weeks so its another month whereas I was informed of 4-6 weeks turn around time initially which was not the case.What horrible service i have received thus far.