LM
Lungelo M
1 reviews | Active since Oct 2024
31 Oct 2024, 10:08
Alexandra Forbes: Delayed Payout
I have logged claim with Alexandra Forbes on the 7th of October 2024 and it is now now 23 days later 31st of October 2024. I am being told that the funds have not been recalled from the Market and no one can tell me why - therefore there will be no pay out until the funds are recalled from the Market. 23 days since they received claim and no one has bothered to recall the funds from the Market so that my payout can be processed. Looks like i will only ever be paid out when someone eventually decides to recall the funds from the Market which might the next life time. Frustrated !!!!!
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
31 Oct 2024, 11:01Dear Lungelo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply31 Oct 2024, 11:01
Official
Dear Lungelo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
LM
Lungelo M's updateReviewer Update
07 Nov 2024, 15:15Good day
I am really concerned about my claim. I called your call center today 7th Nov 2024 to follow up and i learned that the funds are still not recalled from the market. It is now a full month since AF acknowledged the receiving of the claim form.
Even worse I was also told that that my claim had a duplicate claim which was cancelled which resulted in the original claim also being cancelled, fast forward to today i am being informed that the disinvestment of the funds is still being delayed due to missing information.
I can not afford any further delays on this claim, my car is being repossessed and my kids school fees are behind therefore I really need these funds paid out to me timely.
Can I please get reassurance that the funds will be paid out timely and also get estimated pay out dates so that i can plan my life accordingly.
I am really concerned about my claim. I called your call center today 7th Nov 2024 to follow up and i learned that the funds are still not recalled from the market. It is now a full month since AF acknowledged the receiving of the claim form.
Even worse I was also told that that my claim had a duplicate claim which was cancelled which resulted in the original claim also being cancelled, fast forward to today i am being informed that the disinvestment of the funds is still being delayed due to missing information.
I can not afford any further delays on this claim, my car is being repossessed and my kids school fees are behind therefore I really need these funds paid out to me timely.
Can I please get reassurance that the funds will be paid out timely and also get estimated pay out dates so that i can plan my life accordingly.
LM
Lungelo M's update07 Nov 2024, 15:15
Reviewer Update
Good day
I am really concerned about my claim. I called your call center today 7th Nov 2024 to follow up and i learned that the funds are still not recalled from the market. It is now a full month since AF acknowledged the receiving of the claim form.
Even worse I was also told that that my claim had a duplicate claim which was cancelled which resulted in the original claim also being cancelled, fast forward to today i am being informed that the disinvestment of the funds is still being delayed due to missing information.
I can not afford any further delays on this claim, my car is being repossessed and my kids school fees are behind therefore I really need these funds paid out to me timely.
Can I please get reassurance that the funds will be paid out timely and also get estimated pay out dates so that i can plan my life accordingly.
I am really concerned about my claim. I called your call center today 7th Nov 2024 to follow up and i learned that the funds are still not recalled from the market. It is now a full month since AF acknowledged the receiving of the claim form.
Even worse I was also told that that my claim had a duplicate claim which was cancelled which resulted in the original claim also being cancelled, fast forward to today i am being informed that the disinvestment of the funds is still being delayed due to missing information.
I can not afford any further delays on this claim, my car is being repossessed and my kids school fees are behind therefore I really need these funds paid out to me timely.
Can I please get reassurance that the funds will be paid out timely and also get estimated pay out dates so that i can plan my life accordingly.