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MJ
Monica J

1 reviews | Active since Mar 2023

27 Mar 2023, 13:28

Alexandra Forbes CONTINUES TO ****

After posting, I received a call from AF, a new consultant addressed us as per usual after a complaint they send a new person to start the process from the begin so that you get irritated and give up. Anyway, this lady was sympathetic with our case and after having to explain our situation from scratch for the 50th time, she assured us Chastry would get back to us by Wednesday, last week Wednesday, it is now Monday the week after, still no calls instead they’ve sent Dodo to contact us via email so we can start the process from the begin once again. Nothing has changed, they haven’t paid school fees for the child and she did not receive her first term report yet they keep saying they care and have her best interests at heart mind you she is still wearing the same underwear her mom purchased before she passed 2 years ago. 😡😡😡😡😡

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Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply27 Mar 2023, 14:10
Official
Dear Monica 
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards
Customer Insights and Escalations
MJ
Monica J's update27 Mar 2023, 17:46
Reviewer Update
No, your clients are not important, we’ve been at this case for 2 years with zero change, you keep moving us from one department to another where I have to relive the entire event to each new consultant you send. You’ve been investigating this since 12 December 2021 so where is this importance you speak of
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply28 Mar 2023, 08:47
Official
Dear Monica 
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge that one of our specialists has been in contact with you.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards
Customer Insights and Escalations