GB
Gift B
1 reviews | Active since Jun 2024
03 Jun 2024, 15:45
Alexandra forbes claims
I claimed for my funds from Alexandra forbes the beginning of May 2024, I have phoned more than 7 times now trying to resolve this issue...they saying they waiting for confirmation from a certain department from last week... I explained that I need the money ASAP cause I'm out the country ...but no one cares...I will never invest with AF the service is pathetic...just lies from their managers that they will phone back...no customer centricity what so ever...I'm stuck here suffering 😫
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Alexander Forbes Financial Services's replyOfficial
03 Jun 2024, 16:01Dear Gift, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Jun 2024, 16:01
Official
Dear Gift, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations