MM
Mpho M

1 reviews | Active since Mar 2017

08 Mar 2017, 13:10

Alexandra Forbes Claim

<p>would like to complain about the refusal to pay my claim by the insurance. I ha ve an motor and house hold insurance with Alexander forbes. Policy number 827216-3. The broke into my house through the front door which has a burglar door and the broke door lock and the big gate. They stole my TV, shoes, laptop, internet router and earphones. When I took the insurance I disclose that there is no burglar at the kitchen door and the opening window of the bathroom. I was asked to put the burglar at the kitchen door and bathroom window and i agreed. The entry to the house was through the front door which has a burgla and the insurance is refusing to pay pay the claim even whent bathroom window was not the cause of the entry. </p>

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply08 Mar 2017, 13:22
Official

Good day,

Thank you for taking the time to advise us of the difficulty in processing your claim.

We hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Customer Services