Alexander remains the most pathetic institution when it comes to service

Your service is **********!!! I sent a query on email to ********** on 16 February at 08:54. Got the standard auto reply of up to 2 working days to wait. Got a response from Shilo Monyebodi on the same day at 10:09 asking for my ID. I provided my ID at 10:42 on Feb 16th. To date...NOTHING. Shilo has dissappeared off the face of the earth with my query. Yesterday (on the 2 working days), I asked for a reply, got the auto message but still nothing from Shilo or anybody. Please assist me with my open query with Shilo. Why is Alexander Forbes so pathetic with customer service. you do realize i have NO choice in you having my pension funds. If I had a choice it would be with a company that at least can keep to what they say in their automated emails. Just pathetic!