LC
Luke C

1 reviews | Active since Oct 2019

09 Oct 2019, 10:31

ALEXANDER PENSION FUND DISAPPOINTMENT

Really disappointed by the lack of help received by Alexander Forbes. I recently left my job and have been waiting for my pension fund to be paid out for over 6 weeks now. I have been asking for an update many times to which no one can give me and answer.

I have been waiting on the call centre for hours to which no one could help me or give me and exact answer. They just say I need to send emails and I will only be answered in 3-5 days. It’s been over 5 days and still they could not help me.

I am bitterly disappointed and I won’t recommend Alexander Forbes for any service or financial help. Why can no one help me???? It is a pension fund for keeping myself alive after my job, but I can’t and Alexander Forbes does not give a single damn about giving me my money.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply10 Oct 2019, 08:44
Official
Dear Luke C
Thank you for taking the time to advise us of the delays in your claim.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided.        
Kind Regards,
Kusha Naidoo


IIY-238