MH
Michelle H
1 reviews | Active since Mar 2022
07 Mar 2022, 20:53
Alexander Forbs withdrawal from Provident Fund
I have been requesting for almost 2 months for a withdrawal from my Provident fund. I have spent more than 4 hours holding on to speak to a human without any joy. If they do answer I keep being transferred from one to the other, still without any status updates. I have sent numerous emails and complaints on my profile. Still no feedback.
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Alexander Forbes Financial Services's replyOfficial
08 Mar 2022, 17:30Dear Michelle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
Alexander Forbes Financial Services's reply08 Mar 2022, 17:30
Official
Dear Michelle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services