Alexander Forbes:Failure to pay provident fund

I submitted my request to withdraw my funds in August 2020 Alexander Forbes claimed to have only picked up my request in November 2020 after calling them day in and day out to enquire about it.On ther 3rd November 2020 i got a notification that my claim was "finally" receive and would take approximately 4 weeks.After week 7 i still heard nothing from them andi then decided to go to their offices because their phone lines do not go through and they NEVER respond to emails.they put me on the line and i spoke to a guy by the name of Mzamo Masuku who said they tried to make the payment but it bounced because my bank details were incorrect.On 18 December i sent through my banking details and they said they would process the payment but to date I've herd nothing!! When i send Mzamo an email all i always get a reply that the query has been fowarded to administers.The last i communicated with Mzamo Masuku was on the 13th January 2021 to date I've never received any feedback.I am fed up with Alexander Forbes and the *********** staff as well as their trashy service.I would never in a million years recommend it to anyone.sis!!!