1 reviews | Active since Mar 2026
Alexander Forbes worse than a circus!!!
So disappointing for big company as Alexander Forbes to be treating clients like they nothing. Alexander Forbes is running a circus honestly speaking.
I resigned 27th February it is 31st March and still my claim shows no progression. Nothing at all.
When you call the call centre, the agents become rude when you request a status update on a claim. The attitude stinks and it just doesn't seem to improve. You can call a week or 2 later... Attitude stays putrid. It doesn't end there,it only gets worse!
Sent a number of emails..... In which the automatic response says they will respond on 48 hours...
Since my claim has been submitted... I haven't received not even one reply to any of my emails.
The WhatsApp line is even worse pathetic!!! No assistance, no replies... Nothing whatsoever.
Then you leave a message on the website for an agent to call back........ I honestly don't know what is the purpose of this message button because Alexander Forbes just doesn't communicate with clients , not for anything. No call back requests followed ups, no courtesy calls, No status feedback emails....
No Customer Care nothing at all.
Why is it that we trust Alexander Forbes to be of financial services/ aid , to save our hard earned money just to be treated like nothing...
No respect or any empathy towards clients..
I'm utterly disappointed.
How does claims get handled here......
Even a circus is more organized and knows far better how to treat it's customers/ Audience.
Alexander Forbes has no care in the world.
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Period!!!
I have been with Alex Forbes for 11 years however I don't recommend this ****ty service to anyone.
The automated robot response sent to every complaint on Hello Peter just hoes to show that this company has no respect or customer care for it's clients.
This company needs new management as a whole.
What are you even doing to ensure the customer care to clients??
Alexander Forbes is down the gutters!!
So many daily complaints on every platform possible.
And still no urgency to investigate....
I need my claim to be processed today!
Is it really so much to ask for people just to do their jobs........
I cannot fathom the injustice received from Alexander Forbes.
The worst company to have ever dealt with in my life.
Period!!!
I have been with Alex Forbes for 11 years however I don't recommend this ****ty service to anyone.
The automated robot response sent to every complaint on Hello Peter just hoes to show that this company has no respect or customer care for it's clients.
This company needs new management as a whole.
What are you even doing to ensure the customer care to clients??
Alexander Forbes is down the gutters!!
So many daily complaints on every platform possible.
And still no urgency to investigate....
I need my claim to be processed today!
Is it really so much to ask for people just to do their jobs........
I cannot fathom the injustice received from Alexander Forbes.
The worst company to have ever dealt with in my life.