SD
Shaunene D
1 reviews | Active since Apr 2021
16 Oct 2023, 08:46
Alexander Forbes worse ever to deal with.
I have resigned from HFR Transport on 27 July 2023. I submitted all documents as requested. Up to now I have been struggling to get my claim paid from Alexander Forbes. Everytime there is a different excuse and the time span extended. My tax direcrive and everything is in order. Yet I get told 7 to 14 days for payment. How does that work ? My payment from another broker from receiving the application up to paying my money took 5 working days. If any employer ever tell me that they are with Alexander Forbes I will never accept it and use my own broker to build my investment. Never will I use Alexander Forbes
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
16 Oct 2023, 09:11Dear Shaunene
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Oct 2023, 09:11
Official
Dear Shaunene
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
SD
Shaunene D's updateReviewer Update
16 Oct 2023, 09:34I will never get reaponse as I have sent numerious emails with no response. I have also veen told numerious times to expect a call and for 3 months not once did I receive a call. I had to phone all the time.
SD
Shaunene D's update16 Oct 2023, 09:34
Reviewer Update
I will never get reaponse as I have sent numerious emails with no response. I have also veen told numerious times to expect a call and for 3 months not once did I receive a call. I had to phone all the time.