Alexander Forbes what a fail... Ninety-onr can teach you

Item: Alexander Forbes Financial Services
Rating: 1
Author: Mandy E

For a firm as big as Alexander Forbes system to be down the day you are able to submit claims for the two pot system is a fail and joke. I was able to submit my docs in literally 3 min on Ninety one well done guys you can reach the so called Mega Alexander Forbes a thing. It's disgusting. AND PLEASE DO NOT SEND ME THE AUTO RESPONSE DEAR MANDY I AM SORRY TO GEAR OF YOUR DISSATISFACTION *******. SORT IT OUT WE

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Replies (1)

Alexander Forbes Financial Services's replyOfficial

03 Sept 2024, 15:25

Dear Mandy ,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.

We apologise for any inconvenience this may cause and appreciate your understanding and patience

Kind Regards

Customer Insights and Escalations

Alexander Forbes Financial Services's reply03 Sept 2024, 15:25

Official

Dear Mandy ,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

Kind Regards

Customer Insights and Escalations