AP
Alvina P

1 reviews | Active since Apr 2024

06 May 2024, 13:32

Alexander Forbes webside is bogus!!!

Alexander Forbes's website is bogus. Claim turnaround times are nowhere to be found, and the claim tracker seems to appear and disappear just like the Admin department at Alexander Forbes. My claim is still in the disinvestment process and I have been trying to check my profile for the past two days to see if the claim tracker shows any updates. Now I am unable to log in as there seems to be a problem. Additionally, the investment is not showing and the claim tracker is gone.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply06 May 2024, 13:47
Official
Dear Alvina,
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalations