Alexander Forbes, the worst service ever!

If there was a zero rating. I was going to give just that. I'm beyond frustrated with their customer service line which promises to get back to me within 12 hours never does so. I have sent emails since the 2nd October requesting it to help me with log in issues due to a change of my cell number and email address. Today it's the 6th of November and I haven't been helped. I'm frustrated and tired of emailing and calling. The sooner they contact me, the better it will be for me to move my funds to their competitor. Annoyed 😞 The worst thing today they sent me a survey instead of dealing with my query.