GR
Gerhard R
1 reviews | Active since Mar 2019
31 Mar 2019, 13:03
Alexander Forbes the worst experience of my life
Alexander Forbes has no respect for time and families it has been 16 months after my Dad passed away. a Promise that was made to him that a process will take 6-8 weeks. They just ignore you, give no feedback on questions. They have no respect for people and a legacy of someone that trusted them to do what he wished to leave behind. AF hides behind companies like ICTS. I would like you to think about using this company and the bad experience our family as gone through.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
01 Apr 2019, 09:19Dear Gerhard
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply01 Apr 2019, 09:19
Official
Dear Gerhard
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
GR
Gerhard R's updateReviewer Update
30 May 2019, 09:1360 Days Later still no results. This is unacceptable. I wonder if the hundreds of complaints reaches Dawie de Villiers'? Is this how you are rebuilding confidence in Alexander Forbes?
GR
Gerhard R's update30 May 2019, 09:13
Reviewer Update
60 Days Later still no results. This is unacceptable. I wonder if the hundreds of complaints reaches Dawie de Villiers'? Is this how you are rebuilding confidence in Alexander Forbes?