Alexander Forbes staff gives **** promises

In 2017 i was put on early pension from Standard Bank *******ly, Alexander Forbes staff member promised me they will handle my tax submitting,due to im on forced pension,in 2018 they did not submit my forms to sars neither contacted me or sent the forms to me,but they charge me with a monthly fee for handling my profile monthly,which only happens to be yearly,so Sars charged me with a penalty fee,now this fee has i creased due to Alexander Forbes ignoring me ,due to im working and do not deposit into my pension fund anymore,if I was working,or still gad a job,u would have known about my tax submittance .but I'm not ,im strugling to get work,but still that person from Alexander Forbes said,they will handle it all i don't have to worry about anything, it's wrongfully given advice.cant they just pay the fine their staff where in the wrong.