MW
Michelle W
1 reviews | Active since Sept 2022
31 Oct 2022, 16:06
Alexander Forbes service delivery is atrocious
We submitted a withdrawal for a client on the 27th of September 2022 to transfer the clients funds to Old Mutual from Alexander Forbes.After numerous phone calls and misinformation we were told two weeks ago that the recognition of transfer would be send to Old Mutual. The ROT was only sent to Old Mutual last week. Old Mutual signed and sent it back to Alexander Forbes and were told that the funds would be transferred. Till today no funds were transferred. The service is absolutely atrocious as we don't receive this kind of service from other companies.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
31 Oct 2022, 16:10Dear Michelle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply31 Oct 2022, 16:10
Official
Dear Michelle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations