ALEXANDER FORBES ROBBING PENSIONERS!!!!

Good day

I am so irate at the fact that alexander forbes is busy robbing pensioners of their hard earned money.

Ive been stuggeling with alexander forbes for almost a month to explain what happend to my mothers normal salary

see below:

Dear Miss Smith Thank you for contacting the Alexander Forbes Contact Centre. Kindly be advise that we deduct according to the schedule from the medical aid Kindly contact the medical aid for further assistant.

Should you have any further queries, please do not hesitate to contact us either on ***or at **********

Regards Nomvelisi Mayongo Alexander Forbes Client Interaction Centre l FINANCIAL SERVICES Tel ***l Fax +27 11 ********** l ********** Alexander Forbes Financial Services l +27 11 ********** l PO Box 652071, Benmore, 2010, South Africa l Alexander Forbes Place, 115 West Street, Sandown Co. Reg. No. *** l FAIS Licence No.1177 l An authorised financial services provider l www.alexanderforbes.co.za

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Received: Fri Mar 02 2018 10:56:30 GMT+0200 (South Africa Standard Time) To: (PP) Pensioner Queries; Fund Pension; Pension Fund Payroll; Pensioner Queries Subject: FW: SL SMITH 19/01/2018 SALARY CRM: ********** 005791 Good day Any feedback? It's almost 2 weeks now From: Pensioner Queries ********** Sent: 21 February 2018 01:24 PM

Subject: RE: SL SMITH 19/01/2018 SALARY CRM: ********** 005791 Dear Miss Smith Thank you for contacting the Alexander Forbes Contact Centre. Please be advised that I have sent the request through to the administrator. Should you have any further queries, please do not hesitate to contact us either on ***or at ********** Regards Rovaun Swartz Alexander Forbes Client Interaction Centre l FINANCIAL SERVICES Tel ***l Fax +27 11 ********** l ********** Alexander Forbes Financial Services l +27 11 ********** l PO Box 652071, Benmore, 2010, South Africa l Alexander Forbes Place, 115 West Street, Sandown Co. Reg. No. *** l FAIS Licence No.1177 l An authorised financial services provider l www.alexanderforbes.co.za

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Received: Tue Feb 20 2018 14:36:45 GMT+0200 (South Africa Standard Time) To: (PP) Pensioner Queries; Fund Pension; Pension Fund Payroll; Pensioner Queries Subject: SL SMITH 19/01/2018 SALARY CRM: ********** 005791 Good day please read below and assist. it cannot be for medical aid then that means she is paying R2239 for medical aid and she doesn't even get paid R5000 she was only paid out the amount of R1835.14 and not her full pension amount of R4074.14 If this doesn’t get resolved ill have to put in a formal complaint. what I'm saying and what I'm getting back is two different things From: Pensioner Queries Sent: 20 February 2018 02:00 PM

Subject: RE: SL SMITH 19/01/2018 SALARY CRM: ********** 005791 Good day Thank you for contacting the Alexander Forbes Contact Centre. Kindly be advised that the medical aid increases every year as of the 1st of January. Should you have any further queries, please do not hesitate to contact us either on ***or at ********** Regards Nicole Daniels Alexander Forbes Client Interaction Centre l FINANCIAL SERVICES Tel ***l Fax +27 11 ********** l ********** Alexander Forbes Financial Services l +27 11 ********** l PO Box 652071, Benmore, 2010, South Africa l Alexander Forbes Place, 115 West Street, Sandown Co. Reg. No. *** l FAIS Licence No.1177 l An authorised financial services provider l www.alexanderforbes.co.za

Received: Mon Feb 19 2018 12:58:35 GMT+0200 (South Africa Standard Time) To: (PP) Pensioner Queries; Fund Pension; Pension Fund Payroll; Pensioner Queries Subject: SL SMITH 19/01/2018 SALARY CRM: ********** 005791 Good day We are not aware of medical increase. Please rectify Kind Regards From: Pensioner Queries Sent: 19 February 2018 12:27 PM

Subject: RE: SL SMITH 19/01/2018 SALARY CRM: ********** 005791 Importance: High Good day, Thank you for contacting the Alexander Forbes Contact Centre. Kindly see below response from the administrator Please note that the medical has increased Should you have any further queries, please do not hesitate to contact us either on ***or at ********** Regards Nicole Daniels Alexander Forbes Client Interaction Centre l FINANCIAL SERVICES Tel ***l Fax +27 11 ********** l ********** Alexander Forbes Financial Services l +27 11 ********** l PO Box 652071, Benmore, 2010, South Africa l Alexander Forbes Place, 115 West Street, Sandown Co. Reg. No. *** l FAIS Licence No.1177 l An authorised financial services provider l www.alexanderforbes.co.za

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To: (PP) Pensioner Queries; contactus_aforbes.co.za; Fund Pension; Pension Fund Payroll; Pensioner Queries; S Mnguni Subject: SL SMITH 19/01/2018 SALARY Good day My mother would to like to enquiry why on the 19/01/2018 she was only paid out the amount of R1835.14 and not her full pension amount of R4074.14 Please attend to the matter asap as no one has informed her why this happened. Kind Regards