MM
Mbali M
1 reviews | Active since Feb 2018
02 Dec 2020, 20:51
Alexander Forbes retirement fund *******
After my mom's passing we claimed our inheritance from Alexander Forbes and we were told the money will be taxed but we can claim it back and we were told they'll send us the proper documentation to claim the tax but now they are not replying to our calls or emails. Since before covid and even now
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
03 Dec 2020, 07:20Dear Mbali
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards (NIR-4250)
Client services
Alexander Forbes Financial Services's reply03 Dec 2020, 07:20
Official
Dear Mbali
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards (NIR-4250)
Client services
MM
Mbali M's updateReviewer Update
30 May 2021, 12:505 months later you guys are still attending to my query, what a joke... I WILL BE POSTING ANOTHER REVIEW ON THIS SINCE YOU'RE CONTINOUSLY FAILING TO ATTENDING TO THIS QUERY FOR THE 10TH TIME... OR MAYBE I SHOULD SEND AN EMAIL TO YOUR OMBUDSMAN.
MM
Mbali M's update30 May 2021, 12:50
Reviewer Update
5 months later you guys are still attending to my query, what a joke... I WILL BE POSTING ANOTHER REVIEW ON THIS SINCE YOU'RE CONTINOUSLY FAILING TO ATTENDING TO THIS QUERY FOR THE 10TH TIME... OR MAYBE I SHOULD SEND AN EMAIL TO YOUR OMBUDSMAN.