RM
Rele M
1 reviews | Active since Jun 2020
20 Feb 2023, 09:02
Alexander Forbes Retirement Email Queue
Hi, I need assistance with increasing my retirement fund. I sent a request for assistance 3 business days ago and still no assistance.
I was told by Joyce Z that my query will be escalated however assistance past that would never happen It’s really not professional & ruining client experience.
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Alexander Forbes Financial Services's replyOfficial
20 Feb 2023, 10:23Dear Rele At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.
Kind RegardsCustomer Insights and Escalations
Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply20 Feb 2023, 10:23
Official
Dear Rele At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.
Kind RegardsCustomer Insights and Escalations
Kind RegardsCustomer Insights and Escalations