KN
Kalvin N

1 reviews | Active since Oct 2023

04 Sept 2024, 16:04

Alexander Forbes really doesnt take its clients seriously...

really.... Alexander Forbes really doesn't take its clients seriously... unable to access anything, unable to submit a claim. unable to check if my split was done. unable to do anything.... I don't understand... because you guys knew about the changes happening on the 1st of September, yet you are unprepared and your clients are just use to the appalling service so you guys just carry on being sub standard. get with the program your competitors have a whatsapp to complete and request information.... your whatsapp has been shut down... you really have let me down, already the 4th and still battling to access your site... shame on you!

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply04 Sept 2024, 16:13
Official
Dear Kalvin,At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.

We apologize for any inconvenience this may cause and appreciate your understanding and patience  Kind Regards Customer Insights and Escalations