Alexander Forbes Provident Fund transfer

I moved from one job to another 7 months ago, and completed the necessary documentation to have my Provident Fund moved from the 1 company to the new one back then. And yet, the transfer is still pending.

As we are sitting, I have emailed AF over 15 times over the past 3 months with either a promise that the funds will be transferred soon, or stating that the funds have been located, or no response at all (Even though the auto-response I receive clearly states that -

"The Alexander Forbes Retirement Fund administration team acknowledges receipt of your e-mail. Your e-mail will be reviewed and a response will be provided within 2 working days. Where we are unable to complete your request within 2 working days, we will notify you of this and provide a revised deadline for a complete response".

7 months is a lot longer than 2 days in my opinion.

My funds are sitting who know where and not growing at all, while the JSE has been hitting all time highs and growing substantially over the past few months. It is ridiculous service and I will definitely not recommend AF for any service offering, least of all to be in charge of your life savings.

I am not one to write complaints, but clearly my emails are not of any concern to AF and hopefully this will result in my funds being transferred.