Alexander Forbes Provident fund

I have been trying over a month to get my provident fund from them. Nobody answers the phone, I have been told I am behind with my contribution which was untrue since I have worked for a big multinational company and was confirmed by their payroll. All the relevant documents and last service date were submitted. The allocation didn’t take place from AF side. My online profile subsequently changed and all of a sudden I have a retirement investment they I didn’t sign up for as of 1 Dec 2022. No contributions were made but since 21 April up to now R40 000 was made. I have asked for an explanation, asked all the recent interactions and statements but no response. The presence of a provident fund also disappear on the app and online. On Thursday I was emailed that payment will take place on Friday 26 May, but nothing came from that.