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sieg.prigge sieg.prigge
1 reviews | Active since Jun 2011
09 Oct 2024, 12:36
Alexander Forbes - Preservation Request no response
We submitted a preservation request on the 25th of September 2024 on behalf of a client who said the fund administrator will get back to us.
We have received no communication as yet.
Your call centre options are confusing and not helpful and reverse loops back to initial questions when going down the options.
Some of your emails on official documents do not work.
Please provide feedback urgently.
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Alexander Forbes Financial Services's replyOfficial
11 Oct 2024, 08:44Dear Sieg
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Oct 2024, 08:44
Official
Dear Sieg
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations