Alexander Forbes POOR SERVICE. Pension Withdrawal EE97238 Ntathu Heather Makhangela

Poor service from Alexander Forbes. My Daughter passed away in February this year I started the process of claiming her pension fund from the company and it has been a total nightmare. Everything that was asked of me, I have provided including all the documentation and even a late estate account opened to transfer the funds. Till this date, I have made numerous phone calls and have not been assisted with them showing no interest to resolve the payment. They failed to even provide me with a statement showing me how much was available in the fund at the time of my daughters passing. It seems that they are *********** and do not know how to resolve death claims on pension fund.