Alexander Forbes poor service

I have requested a claim on 15th of January 2024 with Alexander Forbes through their claims department and received an email from their claims department saying the money will be deposited in my bank account within 5 to 10 working days which means it was supposed to be on the 26th of January 2024 but the money wasn't paid then I sent them an email asking the claims department what might be the hold up but I had no response whatsoever then on Monday the 29th I called in to find out what's happening the claims department change the story the claims will be made within 7 to 14 working days which is bad for trust for me as a client how will trust Alexander Forbes a company this poor customer service. Nowni cannot make payments for school fees and other things as I've been waiting and my kids would be kicked out because of them. I'm expecting another baby any time soon how do I organize things without cash.