kvdw
karen van der walt
1 reviews | Active since Feb 2013
01 Oct 2024, 14:17
Alexander Forbes poor service
It is impossible to engage with an agent or to get a reply on email. I have sent many emails and made numerous calls to resolve a claim. My emails are not answered and each attempt to call leaves me at least 15min on the line without an agent answering the call. This is not the service l was expecting from a reputable financial service provider.
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Alexander Forbes Financial Services's replyOfficial
01 Oct 2024, 14:58Dear Karen
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Oct 2024, 14:58
Official
Dear Karen
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations