AG
Allistair G
1 reviews | Active since Dec 2021
12 Feb 2025, 10:44
Alexander Forbes - Please sort out your Back office
Good day, still waiting since 17 Jan 2025 for an update on a claim, I keep sending emails and the replies i get is, it was escalated to the Back office this is frustrating really can someone just do their job . claim no. Withdrawal claim #*** Assessment 194 days ago in what world can a claim still be assessed 194 days and still not finalized. Come on Alexander surly your team can do better
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Alexander Forbes Financial Services's replyOfficial
12 Feb 2025, 12:42 Dear Allistarir,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply12 Feb 2025, 12:42
Official
Dear Allistarir,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation