Alexander Forbes playing with time and money

Alexander Forbes is playing with time and money. Numerous occasions when doing enquiry on pension money that need to be paid out the date is being changed. On three occasions dates were changed from 11th, 17th and 23rd June 2024. When enquiry on the 04th time again the date was changed, when later during the day i enquired again due to my company have confirmed that all the money is with Alexander Forbes and that the company's responsibility is completed i was again advised by Alexander Forbes or alternative dates. Can time playing game stopped and can i please be assisted with the dates when the pension money will be available in my account.