Alexander Forbes Phathetic & Disgusting Customer Service.

Have been trying to assist to track my two port claim because I have been trying to get info from AF Forbes but with no luck.I really must say I had so much respect for you but now feel you are no different to a to an informal ****a shop that does not have customers best interest at heart. I have called no luck, I have sent a message on their twitter account but no response, sent them an email and no response. My husband is with Discovery which opened their claiming system on 16 and must say the claiming process was seamless and the progress of the claim very clear on their app. It looks like hubby's money will be paid even before mine gets paid and thats if I will get paid. Please take peaople serious because this tarnishes the well respected brand. If there are any documents missing at least communicate that than to leave customers hanging and with no way of talking to you..