ML
Merelise Lewies-Fuller
1 reviews | Active since Aug 2021
19 Jun 2025, 08:48
Alexander Forbes Pension Pay out
M claim for my pension payout has been handed in on 5 May 2025 to Alexander Forbes claims department. The claim has been waiting for an administrator to complete my tax and send it to SARS for 27days. I called last week and got a pay out date of 25 June 2025, I called yesterday just to get 30June 2025 as possible pay out date. They state their turn around time is 4 to 6 weeks but not with me and I cannot get answers. I need my money to live.
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Alexander Forbes Financial Services's replyOfficial
19 Jun 2025, 11:46Dear Merelise, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Jun 2025, 11:46
Official
Dear Merelise, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations