Alexander Forbes pathetic client service.

About a month now where I'm waiting for an answer on my unclaimed benefits. I was Told to wait 5 working days after my documents were handed in. After the 5 days I was told to phone again after 3 days and that the matter has been escalated. I phone again and again I was told that the matter will be escalated and that I would be contacted....

- I'm still waiting for that call! - I still have no idea what's going on with the matter. - The call center agents are 80% of the time rude and sounds like they don't want to work there or talk to a person. - Where do you let a client call you back all the time and you don't bother to phone once to give an update.

To put it mildly this whole experience is leaving a disgusting taste, I will not recommend Alexander Forbes to anyone except my worst enemy . You will be left frustrated and feel like you wasted a lot of your time.