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Ronnie R

1 reviews | Active since Jul 2016

22 Oct 2026, 09:46

Alexander Forbes passing the buck

Very poor or non existent customer service.. Passing the buck. It is unbelievable that they cannot do a simple *** for SARS. Been requesting for 3 weeks now, but get shoved between Alexander Forbes and Liberty.. In the end I have to explain to SARS why my returns cannot be completed due to no fault of mine at all.. When it's two Corporate giants that cannot do proper paperwork.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply22 Oct 2026, 10:30
Official

Dear Ronnie


At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint.

We will investigate the matter and provide feedback using the contact details you have provided.

Regards
Alexforbes Customer Experience