1 reviews | Active since Feb 2015
Alexander Forbes - Outvest Refund
Dear Alexander Forbes / Outvest Team:
I am writing to express my frustration and dissatisfaction with the ongoing issues I have encountered in attempting to withdraw the remaining funds from my accounts with Outvest.
Despite multiple attempts to resolve this matter, I am still unable to access my funds.
I have tried calling your customer service line, but the consultant was unable to assist or provide a solution to my problem.
This delay is causing me significant inconvenience, and I would appreciate it if you could prioritize the processing of my refunds as soon as possible.
Please urgently assist in ensuring the prompt withdrawal of all funds left in my account. I trust that this matter will be addressed quickly and efficiently.
Thank you for your attention to this matter.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
You have still not resolved this issue. You have assigned someone to assist me with the complaint, and yet your consultant has not been in touch. E-mail was sent , what to do to resolve the issue,but it didn't work. I have asked numerous times for the consultant to contact me back with no response, now I am left with no money on Christmas! What a good way to start off the festive season. I need all this accounts to be closed and funds returned to me before 01/01/2025. I don't care if your establishment is closed. My next visit will be with the financial ombudsman . Please contact me urgently to resolve this.
Kind Regards
You have still not resolved this issue. You have assigned someone to assist me with the complaint, and yet your consultant has not been in touch. E-mail was sent , what to do to resolve the issue,but it didn't work. I have asked numerous times for the consultant to contact me back with no response, now I am left with no money on Christmas! What a good way to start off the festive season. I need all this accounts to be closed and funds returned to me before 01/01/2025. I don't care if your establishment is closed. My next visit will be with the financial ombudsman . Please contact me urgently to resolve this.
Kind Regards