MT
Mzwamadoda T
1 reviews | Active since Aug 2016
04 Sept 2024, 19:15
Alexander Forbes on Two Pot System claims, pathetic!!
I am flabbergasted with the level of service Alexander Forbes are experiencing regarding the two pot system, coming with lame excuses of experiencing high claim traffic on their AF Connect as if they did not know long enough about the implementation and effectiveness of this new legislation that was passed, their ITC specialists should all be fired at once, it is very sad that employees in some organization have no say on which financial institutions can administer their pension / provident fund. How long are they going to play these delaying tactics. VERY POOR SERVICE DELIVERY AND NOT TAKING THEIR CLIENTS SERIOUSLY PERIOD!!.
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Replies (3)
Alexander Forbes Financial Services's replyOfficial
05 Sept 2024, 08:24Dear Mzwamadoda,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply05 Sept 2024, 08:24
Official
Dear Mzwamadoda,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalation
MT
Mzwamadoda T's updateReviewer Update
05 Sept 2024, 15:52Your automated response is boring, pull up your socks otherwise this is really bad for your reputation
MT
Mzwamadoda T's update05 Sept 2024, 15:52
Reviewer Update
Your automated response is boring, pull up your socks otherwise this is really bad for your reputation
MT
Mzwamadoda T's updateReviewer Update
06 Sept 2024, 18:11I am starting to think that we will never hear the end this damn institution's lame excuses about high traffic volume on their AF Connect to enable us to access money, I think people need news journalist to look into this matter, like Check Point , etc. they need to be exposed nationally because we need answers, they have know about the legislation coming into play and should have prepare. I am starting to think they have invested members money somewhere and are unable to touch it and now they are coming up with delaying tactics, this organization needs to be put on all media platforms at once and be exposed
MT
Mzwamadoda T's update06 Sept 2024, 18:11
Reviewer Update
I am starting to think that we will never hear the end this damn institution's lame excuses about high traffic volume on their AF Connect to enable us to access money, I think people need news journalist to look into this matter, like Check Point , etc. they need to be exposed nationally because we need answers, they have know about the legislation coming into play and should have prepare. I am starting to think they have invested members money somewhere and are unable to touch it and now they are coming up with delaying tactics, this organization needs to be put on all media platforms at once and be exposed