Alexander Forbes - now hold the record for keeping customers waiting on the on the phone, 40 minutes and still waiting.

My pension is unfortunately administered by and paid by ALEXANDER Forbes. This month my pension was over R2000,00 less than my previous pension payment. On checking my pension I could see that my tax had increased by over R2000, 00 rand although the total amount of my pension was exactly the same a previous. I immediately emailed the but after 4 days I had not had a reply from them. I then sent another email marking the email as urgent and asking for a read receipt. After another two days the email had not even been opened.

I then decided to phone them and as of now have been on the phone for over 30 minutes with only a recorded voice stating that "they are aware of the call and it will be answered by the next available consultant."

I still have to wait for the result of my complaint, maybe in an hours time.

Alexander Forbes to me holds the record for keeping customers hanging on even worse than the bank, Telkom, or even Eskom. i know that prudential have now purchased the controlling shares in Alexander Forbes and probably , as usual have cut staff.

I am so tired of firms making mistakes and passing their problems to their customers. Besides my pension we have over a R1 million invested with Al;ex Forbes. Perhaps it is now invest the money somewhere else.

Have now been hanging on the phone for over 40 minutes. Really good service , do i have time to waste.