Alexander forbes not transparent to clients

I have been trying to follow up on my claim with a lady who seemed to have been assisting me via email. She told me that the tax would be done on 7th February. I sent her an email later to check id that had been done and she has not answered me since (5 days later). Today I phoned the claims department and was told that this has not been done as there was someone who submitted the incorrect amount to SARS on 29 January and thus SARS had rejected the submission but nobody has resubmitted.

This is beyond disappointing and frustrating. I am 9 months pregnant and have no way of preparing for my baby since my last salary was on 15 December. Lynn has been giving me hope that this will get sorted soon and has now just stopped answering emails. This is not ok.