cK
chris K
1 reviews | Active since Jul 2020
15 Sept 2022, 15:12
Alexander Forbes not responding to mails
I have emailed AF twice to arrange retirement planning on policies as I will turn 55 in November with NO RESPONSE. Good to take my money but when I want it to be paid out they quiet. Go figure. Have arranged another company to take over the policies.
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Alexander Forbes Financial Services's replyOfficial
16 Sept 2022, 16:41Dear Chris At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Sept 2022, 16:41
Official
Dear Chris At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations