Alexander Forbes Not Paying Pension Claim

I am extremely disappointed in Alexander Forbes as I have been waiting an extremely long time to receive payment of my pension. I am currently over seas and have spent over R1000 on phone calls to Alexander Forbes to find out what is happening and the agents cannot give me any reason for not being paid. The tax directive has been received on the 20th April already and it is now past 7 working days. I have been given different turn around times from different people which is also frustrating. My claim was submitted on the 25th March and tomorrow will be exactly 6 weeks and the agent said it will be paid within 4. After tomorrow we go into the 7th week. To top all of this off everytime I call the complaints number as early as 08:00 in the morning there are no available agents. How can that be so early? What's the point of having a complaints division if no one answers? I am extremely disgusted in the service of Alexander Forbes and this money is extremely urgent and yet nobody can get back to me with what is going on even though I keep getting told I will be contacted with feedback. Clearly Alexander Forbes does not care at all about their clients as based on what I can see so many people complaining about the same thing. Not paying pension. Is that not theft or *****? You cannot get a hold of me on my cell phone as I am overseas. Email is *** I have provided my wife's cell phone number.