AS
Ashley S
1 reviews | Active since Feb 2019
06 Mar 2025, 12:22
Alexander Forbes not paying out urgent money needed to survive.
I am bitterly disappointed in Alexander Forbes!!!!! My husband has been phoning them daily, and every time they have a new excuse as to why his Pension fund has not been paid out. There are conflicting stories: 1. It's still in its disinvestment stage. 2. They are waiting for his company to pay the last instalment, 3. They will pay out the fund without waiting for the last instalment. 4. They will not pay out the fund without the last instalment.
This is incredibly frustrating, as we need this money to survive.
It really shouldn't be this hard.
Is there an Ombudsman that we can escalate this matter to?
Helpful (0)
Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
06 Mar 2025, 14:05Dear Ashley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply06 Mar 2025, 14:05
Official
Dear Ashley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
AS
Ashley S's updateReviewer Update
06 Mar 2025, 14:20This seems to be the same lip service that we've been receiving for the past 6 weeks, particularly for public consumption.
It is incredibly frustrating to receive different feedback every single day. Please at least get all your stories straight and consistent.
I definitely think your service lacks being proactive. You do not seem to appreciate or value your clients.
You have promised on several occasions to get back by C.O.B, with only my husband actually having to follow up. This is incredibly exhausting!
This is not professional at all, or how an establishment such as yourselves should conduct business.
It is incredibly frustrating to receive different feedback every single day. Please at least get all your stories straight and consistent.
I definitely think your service lacks being proactive. You do not seem to appreciate or value your clients.
You have promised on several occasions to get back by C.O.B, with only my husband actually having to follow up. This is incredibly exhausting!
This is not professional at all, or how an establishment such as yourselves should conduct business.
AS
Ashley S's update06 Mar 2025, 14:20
Reviewer Update
This seems to be the same lip service that we've been receiving for the past 6 weeks, particularly for public consumption.
It is incredibly frustrating to receive different feedback every single day. Please at least get all your stories straight and consistent.
I definitely think your service lacks being proactive. You do not seem to appreciate or value your clients.
You have promised on several occasions to get back by C.O.B, with only my husband actually having to follow up. This is incredibly exhausting!
This is not professional at all, or how an establishment such as yourselves should conduct business.
It is incredibly frustrating to receive different feedback every single day. Please at least get all your stories straight and consistent.
I definitely think your service lacks being proactive. You do not seem to appreciate or value your clients.
You have promised on several occasions to get back by C.O.B, with only my husband actually having to follow up. This is incredibly exhausting!
This is not professional at all, or how an establishment such as yourselves should conduct business.
AS
Ashley S's updateReviewer Update
06 Mar 2025, 16:17I will be sending a message here on Hello Peter everyday until this matter is resolved.
After your message here, I'm still waiting to be contacted.
After your message here, I'm still waiting to be contacted.
AS
Ashley S's update06 Mar 2025, 16:17
Reviewer Update
I will be sending a message here on Hello Peter everyday until this matter is resolved.
After your message here, I'm still waiting to be contacted.
After your message here, I'm still waiting to be contacted.
Alexander Forbes Financial Services's replyOfficial
07 Mar 2025, 08:38Dear Miss Stroebel
Thank you for your message. Please note we have tried calling you on the contact number listed. Please respond to the email routed in order to assist more efficiently.
Kind Regards
Customer Insights and Escalation
Thank you for your message. Please note we have tried calling you on the contact number listed. Please respond to the email routed in order to assist more efficiently.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply07 Mar 2025, 08:38
Official
Dear Miss Stroebel
Thank you for your message. Please note we have tried calling you on the contact number listed. Please respond to the email routed in order to assist more efficiently.
Kind Regards
Customer Insights and Escalation
Thank you for your message. Please note we have tried calling you on the contact number listed. Please respond to the email routed in order to assist more efficiently.
Kind Regards
Customer Insights and Escalation